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Pdm_extract and pdm_load is not working in sdm

Question asked by ganvi06 Employee on Jul 8, 2015
Latest reply on Jul 23, 2015 by milan.ziga

Can some one help me on this issue please..

(version14.1,windows 2012)

pdm_extract and pdm_load is not working in bin folder and in other path as well..

Below is the error facing by the client.


‘E:\Program’ is not recognized as an internal or external command,operable program or batch file.



Tried to check 8dot3 name and environmental variable.


Checked 8dot3:

E:\Program Files <x86>\CA\Service Desk Manager\bin>fsutil 8dot3name query e:

The volume state is : 1 <8dot3 name creation name is disabled>.

The registry state is : 0 <Enable 8dot3 name creation on all volumes>.

Based on the above two settings, 8dot3 name creation is enabled in e:



Checked environmental variables:Below path is already there

E:\Program Files (x86)\CA\Service Desk Manager\bin


dblaod is working in bin folder ..

E:\Program Files <x86>\CA\Service Desk Manager\bin>dbload.exe –v “c:\users\administrator\desktop\custom tables\zftr.txt”



Note: i tried executing pdm_status,slstat,objname,pdm_ident -h commands.. all these are working

and pdm_extract and pdm_load are available in bin folder.