AnsweredAssumed Answered

Problem with "Reports Tab"/"TrustedPrincipal".

Question asked by luis.diaz on Jul 8, 2015
Latest reply on Jul 15, 2015 by Raghu.Rudraraju

Hi everyone,


we have a problem with the tab reports on SDM , when we click on this tab, it opens a new window and in a few minutes, we get a warning suggesting that we have the "shared secret" misconfigured, but we followed various guides of the product and we have the same shared secret in the file "TrustedPrincipal.conf" (in C:\Program Files\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE\webapps\CAisd), in CMC preferences, on BOXI server, Shared Secret are the same, and the file "web.xml" (C:\Program Files (x86)\CA\SC\CommonReporting3\Tomcat7\webapps\OpenDocument\WEB-INF) also configured correctly.

This is the error message:

Error de comunicación al intentar la conexión con el servidor <server>:6400 (FWM 01009) attempt to establish connection failed: Connection timed out: connect.

Also ensure the following

1.Trusted Principal authentication is enabled in BOXI.

2.Shared secret is Updated in Trusted Principal.conf file located in NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd.

3.Both shared secrets mentioned in BOXI and TrustedPrincipal.conf file are same.


My SDM/admin/options mgr/web report settings, are too correctly configured

    - CMS = <server>:6400

     - Location = http://<server>:<8080>

     - secEnterprise


I have an Production enviroment where i click on "Report's Tab" which connects to BOXI server. On BOXI servers all ports are open (6400-6410, 8080), we were created firewall rules that allow communication between two computers and ports 6400-6410 and 8080, but still I've noticed that some ports are not always listening, I tried to use Telnet from Production to BOXI, it's try to connect but in a few seconds says "press any key to continue" and when i pressed, he says that "connection to host lost".


I found a "jsrvr.log" with information and errors of "BOServlets" and others processes, but I don't know how to fix this.


07/01 09:33:11.727[http-8080-Processor25] ERROR BOServlet 372 AHD04802: User authentication error

07/01 09:37:38.263[http-8080-Processor23] ERROR UploadServlet ? Connection reset by peer: socket write error



Telnet Errors.


Error Telnet2.bmp


Thanks, and i apologize for my English.