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Ca Service desk Upgrade to 14.1 and Offline Boxi Sequence

Question asked by fsantan on Jul 9, 2015

Hi I am upgrading my 12.7 system to 14.1 and we have an offline SDM installed for boxi reports. For Boxi Upgrade CA Says we need a new server to import reports from the existing boxi. I would like to know what would be the upgrade sequence for boxi. Something like...  I would like to avoid having a third service desk mdb created in the process


1- Upgrade the Prod SDM

2- Upgrade the current Boxi SDM Offline DB

3 Install Boxi

4- Install The new SDM on the 4.1 Boxi Server an point to the old mdb

5 Import the Universe from 3.1