CA Service Management

  • 1.  Trigger event

    Posted Jul 10, 2015 02:25 PM

    Hi All,

     

    I want to trigger PAM process when people edit the catalog request ( before submitting ).

     

     

    Thanks,

    Amala



  • 2.  Re: Trigger event

    Posted Jul 11, 2015 05:58 AM

    Hi Amala,

    you can create a new rule and action for this.

    Go to Administration>Events-Rules-Actions>Request Change and create a new rule. Specify condition for this rule (correct order status) and than create a new action for calling your PAM process.

    Regards,

    Milan