Robab

Lync sharing stops after using observeit session recording option from control minder

Discussion created by Robab on Jul 17, 2015
Latest reply on Jul 20, 2015 by Robab

Hi,

 

We have integrated observeit 5.7.3 with control minder 12.8.

Our entire installation of OBIT is 5.7.3 but the agent.cab file is 5.7.2, this was recommended by Observe IT as 5.7.3 agent.cab was not compatible with CM 12.8.

 

Now we have issues with lync sharing whenever a user uses CM session recording RDP,( rdp_rec which downloads observeit agent),the lync sharing stops.

If we use RDP option without session recording, lync sharing works absolutely fine for the user.

 

Can anyone please throw some light on it.

 

Regards,

Robab

Outcomes