AnsweredAssumed Answered

Cannot get custom.pbd file recognized

Question asked by geapa01 on Jul 24, 2015
Latest reply on Aug 12, 2015 by geapa01

I was told by ca support to post this here since they do not support custom.pbds. 

 

Situation:

 

I have an "APP" folder showing on one agent and now the client wants this to appear on all agents for continuity.

APP_FolderShowing.png

 

Steps taken:

I have added the path to the InstrscopeAgentprofile so it is identical to the other agents profile,

I have added the custom.pbd file for this made sure the spelling was correct

pbd.png

It still is not getting picked up when server is recycled.

 

Suggestions?

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