Many a times user faces error in running crystal reports via Clarity; sometimes resolved after some time. What is the reason?
In my project scenario, we don't have access to CMC. Closing this thread for now as I could not check logs till now but hope that a detailed log analysis will answer my query. Also, just to add, user runs report by scheduling only and not immediately.
Reports can "time out" (run for too long) - usual workaround for reports which sometimes time out is to schedule them rather than running interactively.
Echoing to Dave what is the usual time that report runs, if it goes beyond 5 minute you should schedule it.
Hmm.. got your points. But just to make more clear, as soon as user clicks on report (to run it), this error is thrown: Internal Error: please contact your system admin.
So you have told us a little more information now... you really should also tell us what is in the log files (the application log files, the reports log files etc).
Sounds perhaps like a local "connectivity" issue though; that the application can not always "see" the report server?
Yes, will have to check log files. Thanks, will update on this thread.
In Business Objects, the best place to look is in the CMC. If you log into the CMC as an admin, find the report, right click on it and select "History". This will show you each instance that has been ran. If you click into the status you will get a more detailed error message.
If everything says it ran successfully in the CMC, you may have some kind of network or browser issue.
+1 on this, the CMC nearly always has the answer. (apart from if there are sql errors, these can be cryptic so dump the code out and run in your editor!)
Also check the rights model, I've seen similar issues when users don't have "CA Author ". You should see in the history a failed report with "Sorry, you do not have the right to 'Edit objects"
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