The bg log has errors which are of this type
ERROR 2015-07-06 00:02:03,175
[Action Execution Pipeline 1 (tenant=clarity)]
Error (will retry) caused by Step Instance: com.niku.bpm.engine.objects.StepInstance@1ac5479
[Id: 15685454 Process Instance Id: 10782341 Step Id: 5009799 State: BPM_SIS_EXEC_ACTION
Step Name: null
Start Date: 2015-07-02 19:20:02.0
Expected End Date: null
Percent Complete: 0.0
Retry Count: 916
No of Pre Conditions: -1
No of Post Conditions: -1
Last Condition Eval Time: 0
Pre Condition Wait Events: null
Post Condition Wait Events: null
Pass Conditions: null Error Id: -1
Process Thread: com.niku.bpm.engine.objects.ProcessThread@58ddd4ca [Id: 11232341 Parent Step Instance Id: -1 Join Step Instance Id: -1]
Split Threads: null
How do you read that?
To me it looks like the process did not get to a process engine and did not get into any step yet, not even getting the pre conditions done.
It certainly did try almost a a thousand times though.
Does the error entry give an indication where to to look for the cause?