Is there any material regarding upgrade factory available? Couldn´t find in our repositories and was not able to attend the meeting regarding it.
Does anyone have information on that? Thanks in advance.
It is not very clear what you are querying. Could elaborate a bit for us?
Michel, there is an internal webcast tomorrow providing an overview of the new ITSM upgrade offering. I will forward you the invite but you should have it already. We will also schedule an external webcast within the next couple of weeks for the user community to provide them an overview as well.
I guess that the earlier comments answered your question. Just to complete here's a collection of community references provided after your posting.
CA Service Management Upgrade Services - Customer Presentation
Deep Dive Training - SM 14.1 Upgrade Factory Utilities
CA Service Management Upgrade Services - Assessment Utilities (under Construction)
Please let us know if you have any remaining questions, if not you may want to mark this thread as "answered".
Thanks - Stephanie
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