IT Process Automation

  • 1.  Unable to open log in page of Process Automation

    Broadcom Employee
    Posted Aug 04, 2015 05:16 AM

    Unable to open the login Page of CA Process Automation 4.2. Where CA process automation is in cluster. So, Either clutser or individual node of PAM all are not able to open PAM Login Page. Attach error is appearing

     

    PAM.png



  • 2.  Re: Unable to open log in page of Process Automation

    Posted Aug 04, 2015 05:53 AM

    This can be caused by EEM not being properly configured.  Did the EEM configuration test OK as you installed PAM? Is the user account a member of the PAM user or PAM administrator groups in EEM?



  • 3.  Re: Unable to open log in page of Process Automation
    Best Answer

    Broadcom Employee
    Posted Aug 06, 2015 08:35 AM

    When PAM registers with EEM during the PAM install, PAM groups and policies are created at the EEM level.  If EEM is pointing to the internal EEM datastore, then users are also created and put into the proper groups for login to PAM.  If EEM is pointing to an external datastore (such as active directory), then users are not created nor put in the proper groups.  So if you are attempting to login to PAM as a Directory Server user, you must first login to EEM under the PAM application and add your user to the PAM group.  Here is a knowledge doc that covers this subject:

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec565739.aspx

     

    Also, if you selected to "Enable NTLM" during the PAM install, you might not be presented with a login dialog and it may be attempting to authenticate the user you are logged in as automatically.  We recommend disabling NTLM authentication temporarily for testing purposes after a fresh install.  It is easily re-enabled at a later time.  Here is a knowledge doc covering that subject:

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec595670.aspx