Good day and trust this meets you well.
I encounter an error on Service Desk when I tried to create a Change Order.
I input a user's credentials but it didn't auto-populate, even when I tried to search for the said user, it wasn't found.
I went further to search for the user on LDAP Directory and it came up but with this error "error showing set_val error: (AHD05910:system log in entered needs to be unique. Multiple Active Contact records with the specified System Login credentials were found..in method 'ldap::make_from_ldap()'
Please I need someone to assist me on how this could be resolved.
Awaits swift responses.
Thanks and Regards,