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CA SDM integation with Microsoft Dynamics CRM

Question asked by kotan06 Employee on Aug 13, 2015
Latest reply on Aug 13, 2015 by Naveen_Desham

Hi, We have a customer that is using Microsoft Dynamics CRM and he want to integrate it with CA Service Desk Manager.

Have you ever seen that before such a case?

 

What they want to do is to get all customer information from MD and feed SDM with contact details.

eg.  emial address, phone number, customer name etc.

 

Is it possible to do such an Integration?

 

Thanks In Advance

Angeliki

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