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Error:  [General]  Could not contact the user directory

Question asked by ajcremades on Aug 13, 2015
Latest reply on Aug 17, 2015 by ajcremades
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Hi,

 

I'm trying to connect CA SSO with an existing user directory which is located in a VM with AD DS. But after many tries I always get "Error:  [General]  Could not contact the user directory" I checked that Active Directory is listening on port 9389:

 

C:\Users\Administrator>tasklist


Image Name                    PID Session Name        Session#    Mem Usage

========================= ======== ================ =========== ============


Microsoft.ActiveDirectory    1300 Services                  0    54.572 K

 

C:\Users\Administrator>netstat -nao | find "1300"

  TCP    0.0.0.0:9389          0.0.0.0:0              LISTENING      1300

  TCP    [::]:9389              [::]:0                LISTENING      1300

  TCP    [::1]:62079            [::1]:389             ESTABLISHED    1300

  TCP    [::1]:62080            [::1]:389             ESTABLISHED    1300

  TCP    [::1]:62082            [::1]:389             ESTABLISHED    1300

  UDP    0.0.0.0:61300          *:*                                  1376

  UDP    127.0.0.1:49872        *:*                                  1300

 

So CA SSO has to establish connection with X.X.X.21:9389.

Regarding LDAP Settings, the LDAP tree is this one:

 

Untitled.png

So, if I'm not wrong:

  • Root: DC = AJC03, DC = LEARNING, DC = LAB
  • Scope: Sub-Tree
  • Max Time: 30
  • Max Results: 0
  • User Object: [is this necessary? Where can I find it?]
  • User Class: OID
  • Start: [I'm not quite sure of this one]
  • End:[I'm not quite sure of this one]


How Important are the User Attributes?


And yes, from VM where CA SSO is located, the VM where AD DS is installed can be "pinged".

Sometimes I tried to add Administrator Credentials, is this right fulfilled?

  • Username: Administrator
  • Password: ······
  • Confirm Password: ······


What am I doing wrong? Thanks.


PS: In both VM is MS Server 2008 R2 installed


Kind regards,

Andrés-J. Cremades




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