Have a severity 3 or severity 4 type question? Engage support technicians through CHAT!
Live agent CHAT is now available for CA Service Desk, CA Service Catalog and CA IT Asset Manager.
Simply login to support.ca.com, choose new case and type in your product name.
When agents are available, you'll see a CHAT button. For severity 3 or 4 type questions, click the CHAT button to engage support immediately!
As always, please continue to call in severity 1's and create support cases for severity 2 problems.
Your CA Service Management Team