Gale_Bacon

How to CHAT with CA Service Management Support

Discussion created by Gale_Bacon Employee on Aug 13, 2015
Latest reply on Aug 18, 2015 by Gale_Bacon

Have a severity 3 or severity 4 type question?  Engage support technicians through CHAT!

 

Live agent CHAT is now available for CA Service Desk, CA Service Catalog and CA IT Asset Manager.

Simply login to support.ca.com, choose new case and type in your product name.

When agents are available, you'll see a CHAT button.  For severity 3 or 4 type questions, click the CHAT button to engage support immediately!

 

As always, please continue to call in severity 1's and create support cases for severity 2 problems.

 

Best Regards,

Your CA Service Management Team

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