a customer wants to use USU for Knowledge Management and use our USS to access this knowledge. Has sombody of you already experience in an integration USU with USS and can give me informations how to realize it.
USS doesn't have the ability to have any external knowledge information imported into it, by it's design it can search through external data sources and pull the data out of them. There are only specific options provided as data sources for USS, "Service Desk", "Service Catalog", "Google" and "Microsoft Sharepoint". If USU has a method of integrating with SharePoint, then you can get the knowledge data into Sharepoint and configure USS to connect to Sharepoint to retrieve the data. I'm not sure if this is possible, as I'm not familiar with USU as well.
Hi Baerbel, can you give us some clarity as to what USU stands for? I am not familiar with that one. Is that a third party knowledge tools solution?
USU is a German Software Development Company. They have a Helpdesk Software including Knowledge Tools. The customer uses our SDM and the Knowledge Tools of USU and asks for the Integration of both products.
Unfortunately there does not appear to be any way to integrate those two products. You can post this as an "idea" here on the communities for review by the product management teams.
Just want to add some infos:
The customer is using more than only CA Service Desk, additional CA Catalog and CA APM and EEM.
"USU KnowledgeCenter" (usu-knowledgesolutions.de/en/products/usu-knowledgecenter.html) offers a lot of interfaces based on SOAP technology and connections could be made via integrated "Service-Connector".
Alex is right on the spot. There is no native integration that's available from the USS's native integration with CA SM products.
USS utilizes Liferay as its core component. And USU appears to have a solution offering around Liferay. Maybe USU teams have some knowledge on how to expose this into Liferay. I'm presuming this would be a customization of Liferay.
Hope this helps
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