AnsweredAssumed Answered

Access Error on Service Desk Manager.

Question asked by Danyel on Aug 17, 2015
Latest reply on Aug 21, 2015 by Raghu.Rudraraju

Hi everybody.


I have a situation with Service Desk access. Around 14:50 hrs from yesterday it couldn't access to SDM, both internal IP as IP published, and on web page next error appeared:


AHD04409:pdmweb is unable to connect with webengine


Reviewing log activity I could see error arises from a process with a QueryInfo Service Desk can not find to continue authentication process. Leave the following log lines.


08/16 14:50:26.01 MX-WIN-PRD-APP domsrvr              2064 ERROR        sqlquery.c            4795 Can't find QueryInfo for subquery 1.1 - max subquery available is 0

08/16 14:50:26.40 MX-WIN-PRD-APP web:local            6608 SIGNIFICANT  odbc_backend.c         476 ODBC session ServiceDesk-292235731 for user ServiceDesk ended normally; ODBC session count 0

08/16 14:50:26.45 MX-WIN-PRD-APP web:local            6608 SIGNIFICANT  odbc_backend.c         565 ODBC session 1680876744 (0x04C97E78) login by ServiceDesk (cnt:69AC752128FF9D43A9257FAB8CF1C40B); ODBC session count 1


Could you tell me how can I correct this error for disappearing problem with autentication at Service Desk?? Thanks in advance for your help. Best Regards Daniel =)