Am trying to add a column in table call_req through web screen painter... but am unable to find that table..
please help me to get this done... SD version is 14.1
I have followed this doc: CA Service Desk - Create a new table - out-of-box
Made a dummy change in the form and did the publish again followed by pdm_webcache -H. The changes are reflecting in the detail_in page.
In order to add a column to the call_req table, you'll need to modify the cr table in the schema designer.
The reason for this is because WSP Schema Designer uses the "Object Layer" and not the "Physical Layer", thus it will use the Object names as opposed to the DB Table Names. The object name for Call_Req is "cr". For future use, you can see a list of objects and corresponding table names by running the command "objnames" and piping it out to a file. You can do this by running "objanames > objnames.txt" - when you open the objnames.txt file you will see two columns, one will have the object name and the other will have the corresponding table name. Please keep in mind that certain objects are split up over multiple tables - such as Contacts, which are split up between ca_contact table, and usp_contact table - and the object name is "cnt".
Hope this helps,
thanks a lot!!!... one more help is required.. I have created a text box in detail_in..htmpl form and saved it.
when am previewing it, that column is not getting displayed I have recycled services also.. In below snap same is highlighted.
please help... i have published in wsp, but still not reflecting incident form..
Thank you for the great info Jon and Peter.
https://wiki.ca.com/display/CASM1401/Customize+Database+Schema already has some good information on how to customize.
And with regards to Form customization steps here should help too -> https://wiki.ca.com/display/CASM1401/Customize+a+Form followed by: https://wiki.ca.com/display/CASM1401/Publish+Form+Changes
thanks a lot!!.. Actually i have created a label in wsp with required properties.. when i preview it, am unable to see the column which have designed,,,
Did you follow the below steps after saving the customization to the cr object(Call_Req table).
Yes. I have done the same. . But still not working
On 20 Aug 2015 06:00, "Kosei_Oshita" <firstname.lastname@example.org>
Is it possible that you have some other site/mods based custom forms that are overriding this form?
Check if site/mods/** directories have appropriate changes that you added to the *.htmpl file in question
There is only one form ( details in. Htmpl) in site/mods/**/ analyst/
detail_in. Htmpl..I have checked physically in code and added column is
On 21 Aug 2015 00:00, "Raghu.Rudraraju" <
Retrieving data ...