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CA Service Desk Manager Release: 12.9 - Ticket Assignment history

Question asked by aaron.b on Aug 19, 2015
Latest reply on Aug 20, 2015 by Kosei_Oshita

Is there a way to view the history of tickets or request that passes by on your queue? (e.g  a ticket assigned to you and has been re-assigned by someone else to another queue)

If there is, how to sort them from the most recent one.

 

Thanks in advance!

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