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APM Group Discussion Posting Suggested Guidelines

Question asked by Hallett_German Employee on Aug 20, 2015


Suggested Guidelines for posting:




- Use this for questions involving features, compatibility, what to do next in a scenario, etc. that can be answered  in a few paragraphs,


Else untick “mark this discussion as a question.”






- If a question involves reviewing configuration files then it should probably be a support case unless a simple change is required.




- Use Support cases for performance, integration, break-fixes, and other complex issues etc.




- Answers to customization issues needed to be provided by other groups than Support so these may take some time for a response.