AnsweredAssumed Answered

launch dsm explorer for ci or asset remote contrl

Question asked by johnv on Aug 20, 2015
Latest reply on Aug 22, 2015 by Gutis

Hi, please your suggestions.

 

Any way to launch dsm explorer to start a remote sesion based on inventory information available.

 

In our environment CA SDM 14.1 and CA Client Automation 12.9 share a common mdb. And detected assets are now CI's (imported using pdm_discimp).

 

Analyst select related Asset for incidentes when is necessary. So, we need to know if its possible launch dsm explorer just clicking on asset name link form incident detail page. All our analyst's computers has DMS Explorer installed.

 

Thanks.

 

Regards,

JOHN

Outcomes