Please any suggestion to achieve this result.
Based on category (Incident Area and/or any attribute on it) filter in real time (when analyst is editing incidents) symptom definitios available.
Thanks for your help.
Hi John, unfortunately there is no trigger out of the box to accomplish this. This one would make for a great idea to post to the communities here and have folks vote on it. I do see where you are going with it and I think there is value in it.
I think it must be something, for example the urgency field updates the prioritycalculation (how do you do online?), other example is assignee filter based on group this occours immediately too. So.
I try adding custom attributes on category and symptom objects. Then in detail_in.htmpl we apply:
<PDM_IF "$args.category.zsintoma" == "a">
<PDM_MACRO name=dtlDropdown hdr="Sintoma" attr=symptom_code evt="onBlur"\\\" detailSyncEditForms(this)\\\"" lookup=no whereclause="ztype='b'">
So, now forms display correct symptom list based on Incident area, but if user change incident area the list is not updated until you save and re-edit.
Any other idea?
Retrieving data ...