| Are you using custom change password form or the OOTB change password form provided by SmCPW.exe ? |
| yes we are using the same |
| [me@linuxdev bin]$ cd web |
[me@linuxdev web]$ ls
APSAdmin CPW FPS PWC resources
[me@linuxdev web]$ cd CPW
[me@linuxdev CPW]$ ls
resources SmCPW
[me@linuxdev CPW]$ cd ..
[me@linuxdev web]$ cd PWC
[me@linuxdev PWC]$ ls
PasswordChange.html SmCPW test.html Warning
[me@linuxdev PWC]$
yes i am able to and am able to see the form for password reset
| old password |
| new password |
| confrim password |
| |
| Does the SmCPW directory have execute privilege ? |
| yes |
| Could you provide snippet of POST to SmCPW.exe from the web agent trace logs ? |
[08/23/2015][12:21:44][31619][2732562176][SmPluginUtilities.cpp:481][HandleCredCollectorReturn][0000000000000000000000000d0d02aa-7b83-55da1d48-a2df9700-19a819b8d0a9][*170.220.58.92][][app.login.test.agent][/CPW/SmCPW][][POST preservation, handling return from credential collector.]
[08/23/2015][12:21:44][31619][2732562176][SmPluginUtilities.cpp:618][HandleCredCollectorReturn][0000000000000000000000000d0d02aa-7b83-55da1d48-a2df9700-19a819b8d0a9][*170.220.58.92][][app.login.test.agent][/CPW/SmCPW][][http response https://test-dev.dev.example.com/CPW/SmCPW]
[08/23/2015][12:21:44][31619][2732562176][CSmCredentialManager.cpp:260][CSmCredentialManager::GatherAdvancedAuthCredentials][0000000000000000000000000d0d02aa-7b83-55da1d48-a2df9700-19a819b8d0a9][*170.220.58.92][][app.login.test.agent][/CPW/SmCPW][][SM_WAF_HTTP_PLUGIN->ProcessAdvancedAuthCredentials returned SmSuccess.]
[08/23/2015][12:21:44][31626][2417936128][CSmHighLevelAgent.cpp:321][ProcessRequest][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][][][][Start new request.]
[08/23/2015][12:21:44][31626][2417936128][CSmResourceManager.cpp:75][CSmResourceManager::ProcessResource][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][][][][Calling SM_WAF_HTTP_PLUGIN->ProcessResource.]
[08/23/2015][12:21:44][31626][2417936128][SmApache24WebFilterCtxt.cpp:1709][CSmApache24WebFilterCtxt::SetP3PCompactPolicy][][][][][][][sP3PCompactPolicy: '']
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:399][CSmHttpPlugin::ProcessResource][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][][][][Resolved HTTP_HOST: '.example.com'.]
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:5223][Entered CSmHttpPlugin::ResolveFQServerName sHost: ][][][][][][][.example.com]
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:490][CSmHttpPlugin::ProcessResource][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][][][][Resolved hostname: '.example.com'.]
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:9844][CSmHttpPlugin::DoDNSLookup ][][][][][][][Entered Function server: .example.com, port: :80]
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:9920][CSmHttpPlugin::DoDNSLookup ][][][][][][][addrinfo lookup failed Name or service not known]
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:9929][CSmHttpPlugin::DoDNSLookup ][][][][][][][Leaving Function]
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:509][CSmHttpPlugin::ProcessResource][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][][][][Resolved agentname: 'app.login.test.agent'.]
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:5561][CSmHttpPlugin::ResolveClientIp][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][app.login.test.agent][][][Failed To Resolve ClientIP from CustomHeader.]
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:657][CSmHttpPlugin::ProcessResource][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][app.login.test.agent][][][Resolved URL: '/siteminderagent/forms/deny.fcc'.]
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:5655][CSmHttpPlugin::AutoAuthorizedUrl][][][][][][][Auto-authorizing resource, matches IgnoreExt filter.]
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:690][CSmHttpPlugin::ProcessResource][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][app.login.test.agent][/siteminderagent/forms/deny.fcc][][Autoauthorizing URL : 'https://.example.com/siteminderagent/forms/deny.fcc' , Method: 'GET' ]
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:773][CSmHttpPlugin::ProcessResource][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][app.login.test.agent][/siteminderagent/forms/deny.fcc][][Resolved METHOD: 'GET'.]
[08/23/2015][12:21:44][31626][2417936128][CSmHttpPlugin.cpp:826][CSmHttpPlugin::ProcessResource][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][app.login.test.agent][/siteminderagent/forms/deny.fcc][][Resolved cookie domain: '.dev.example.com'.]
[08/23/2015][12:21:44][31626][2417936128][CSmResourceManager.cpp:112][CSmResourceManager::ProcessResource][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][app.login.test.agent][/siteminderagent/forms/deny.fcc][][SM_WAF_HTTP_PLUGIN->ProcessResource returned SmSuccess.]
[08/23/2015][12:21:44][31626][2417936128][CSmSessionManager.cpp:82][CSmSessionManager::EstablishSession][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][app.login.test.agent][/siteminderagent/forms/deny.fcc][][Calling SM_WAF_HTTP_PLUGIN->EstablishSession.]
[08/23/2015][12:21:44][31626][2417936128][CSmSessionManager.cpp:126][CSmSessionManager::EstablishSession][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][app.login.test.agent][/siteminderagent/forms/deny.fcc][][SM_WAF_HTTP_PLUGIN->EstablishSession returned SmNoAction.]
[08/23/2015][12:21:44][31626][2417936128][CSmHighLevelAgent.cpp:395][ProcessRequest][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][app.login.test.agent][/siteminderagent/forms/deny.fcc][][ProtectionManager returned SmNo, end new request.]
[08/23/2015][12:21:44][31626][2417936128][CSmLowLevelAgent.cpp:3567][ReportHealthData][][][][][][][Accumulating HealthMonitorCtxt.]
[08/23/2015][12:21:44][31626][2417936128][CSmHighLevelAgent.cpp:960][ProcessAdvancedAuthentication][0000000000000000000000000d0d02aa-7b8a-55da1d48-901ec700-47ea79d3e867][][][][][][Start new request.]
:
| If you could provide http header trace (e.g Fiddler trace ) that would be very useful |
provide me email address i will send you wireshark capture
Based on the response to above question, we might be able to provide further instructions in troubleshooting this issue.