Symantec IGA

Dear Team,

I want to know if it is possible to revert a manager entitlement attestation after it is submitted.

Eg:

A user manager by mistake instead of reassign rejects one of the entitlement assigned to him and submits.

Later he realizes the mistake so how can we revert this so rejected entitlement gets reassigned to manager.

Please suggest if this is possible.

Thanks,

Satya

Satya,

It depends on how you configured your certification campaign template.

If the execution step, initiate approvals, the chekbox of  "Request approvals before implementing changes" is checked, there are two options:

a) If the radio button of "As each certifier submits changes" is selected, then when a certifier clicks submit on his review, it is processed immediately.

b) If the radio button of "After all certifiers complete their reviews", then the reveiwers decisions can be changed.

The decisions can be changed in the Administration/Workflows/relevant campaign/progress by reviewers.

Click on the relevant reviewer and then on the relevant user.

Now you can modify your decisions.

this last option is the only option I know of that you can modify the reviewer's decisions.

Please let me know if this answers your question.

Kind regards,

Nino Uziel