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Custom SQL KPI

Question asked by johnv on Aug 24, 2015
Latest reply on Sep 4, 2015 by johnv

Please, help me to understand what i need to create a SQL KPI for:

 

- Reopened incidents

- Incidents transfered more tha n times

- incidents resolved by analys from  specific rol

 

Thanks for your help.

 

Regards,

JOHN

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