Client has service name IT under that there is offering of Laptop. Now for Laptop some users have 2 approval levels and some have 5 approval levels. So my question is how to implement this in CA Service Catalog Version 14.1
You can find the Catalog approval processes outlined on the Service Management wiki:
Depending on how you are differentiating the number of approval levels may lend to a particular approval process however I would recommend looking into policies:
Use Policies to Manage Requests - CA Service Management - 14.1 - CA Wiki
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