Sorry for the boring question, but is a insistent request from my customer...
The bizarre question is:
Theres a way to customize SDM to open a ticket on employee interface without seting this "pre-ticket" as a Incident or an a request?
I imagine that the only viable solution to this, if it is possible, would be doing a hard customization in the employee's forms
Somene told me that is possible to do with Service Catalog, but the client does not have this solution on in your environment!
Can anyone helpe with any ideas?!?!