AnsweredAssumed Answered

Open "pre-ticket"!!!

Question asked by diegolimabsb on Aug 26, 2015
Latest reply on Aug 27, 2015 by Gutis

Hey guys!!

Sorry for the boring question, but is a insistent request from my customer...

The bizarre question is:

Theres a way to customize SDM to open a ticket on employee interface without seting this "pre-ticket" as a Incident or an a request?

I imagine that the only viable solution to this, if it is possible, would be doing a hard customization in the employee's forms

Somene told me that is possible to do with Service Catalog, but the client does not have this solution on in your environment!

Can anyone helpe with any ideas?!?!

Many thanx!!