we are trying to add some new defined fields in change and incident related htmpl pages (ie. detail_chg.htmpl and detail_in.htmpl) in service desk r12.7.
1. We have added one check box (named temporary change) and two date fields (named "To Date" & "From Date") and we want to display these fields in such a way that when user checks the check box then only the date fields should appear ( i.e conditional check box concept) as mandetory fields.
2. We have added a checkbox (names "SLA brached?") and a dropdown which has the penalty clauses if the user checks the checkbox then only drop down should be appeared (as mandetory)
Is it possible to achieve?
Has anyone done this before? If yes, please guide us.
Service Desk Team
Bank of Maharashtra, Pune