DX NetOps

Spec KB: How to remove the word "Request" from the Trouble Ticket column in CA Spectrum OneClick with the CA Service Desk Integration enabled

  • 1.  Spec KB: How to remove the word "Request" from the Trouble Ticket column in CA Spectrum OneClick with the CA Service Desk Integration enabled

    Broadcom Employee
    Posted Aug 31, 2015 09:57 AM

    Spec KB: How to remove the word "Request" from the Trouble Ticket column in CA Spectrum OneClick with the CA Service Desk Integration enabled


    Document ID:  TEC1317285


    ShowHide Technical Document Details

    • Products
      • CA Spectrum
    • Releases
      • CA Spectrum:Release:9.3
      • CA Spectrum:Release:9.4
      • CA Spectrum:Release:9.4.1
    • Components
      • INTEGRATIONS


    Description: How to remove the word "Request" from the Trouble Ticket column in CA Spectrum OneClick with the  CA Service Desk Integration enabled so that only the Trouble Ticket number is displayed.

    Please select the following link for more information on this subject:


    Knowledge Document Link:


    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1317285.aspx