Once an asset record has been created; the quantity field cannot be changed. What to do if the vendors change the quantity next term? Are there a reason to fix this field?
The subgroup button is available only when quantitiy of the record is 1+, and quantity is editable only while creating the asset. So you need to create those records, like Carol.Uranker said. Here's what it looks like:
AFAIK you can use ths functionality on any family of records, so software should be fine. But if you want to track specifically software inventory, you should try License class under Software family. Here's an example model of License class, it brings additional fields to the asset record:
These fields may come in handy for your case, or you can use the Quantity - Subgroup feature instead. Then you can relate these individual sofware records to physical devices (Asset configuration option).
Do remember that ITAM is APM + SAM, so you may want to take a look at Software Asset Management module.
What is the ITAM version you are using?
I am using version 12.9
Yes this is by design. The thought is you purchase 10 you have historical information as to the purchase date, activity of, etc. The next year the quantity is changed to 5 then there is new information. New asset with a quantity of 5 (possibly a note is entered to describe the previous 10), or mark 5 of the 10 to Inactive or a new status.
This is by design.
If you feel you or other users may benefit by being able to change the quantity then please create an Enhancement Request on the CA Communities board stating a full Business Justification and Product Management and a group of others will review this for consideration for a future release.
https://communities.ca.com opt for Content then Idea.
Thank you for your interest in enhancing the user experience with the application.
Thanks for your reply. I already opened an Enhancement Request, but just want to get some info. and see how other users are using this tool. At first, we used the child-parent method to track historical records, but this method was causing some problems. This method requires users to set the quantity as one, so company cannot track inventories. My company thinks ITAM is not user friendly and cannot use it as an inventory tracking system. So I want to see how other companies are making use of this tool. I am sure it is useful in some ways. Please share your ideas here.
You may try and like Subgroups.
The best use case is: Your shipment of -say- 10 notebooks arrived. You should create an Asset with the common details (company, model, etc.) and enter a quantity of 10.
As these notebooks go with their lifecycle within your organization (i.e. you've given one of them to a new employee) you use the Subgroup button on the asset details page, and create a new asset out of your initial 10. The quantity of previous record drops to 9, and you have a new asset record where now you can enter unique information like contact assigned, serial number, etc.
This sounds like the best solution so far , but I cannot click on the subgroup bottom (version 12.9). Also, this solution seems only apply to hardware products. What to do with the software product? I know software usually uses a different approach, but how do you manage your software using ITAM? Please help to give some ideas!!!
Wow, you are amazing! I already asked many people herebefore coming here for help. NO ONE HAVETOLD ME THIS "SUBGROUP" bottom before!!! They hired me to help set upthis ITAM thing, but I am totally not an IT person (and yes, don’t know whythey hire me).
Some people start to think ITAM is not user friendly andfeel like the company has wasted money buying it. I am trying to make ituseful, but it’s hard as I don’t know anything about computers. The bosses herewanted to have a consolidated report from APM + SAM to match the agentsinstalled on hardware with the contract data (don’t know what it is actually).But the tech guys here say it is almost impossible..... The main reasonexplained by the tech guys was because the unit of measurement in SAM is notthe same as the unit of measurement in APM. The tech guy also created a verycomplicated picture which I have attached in this message explaining why it isnot possible. I am not expecting a solution here, but just interested to knowmore why it is not possible. Please share your ideas here. Lol, I am alreadygetting more information here than anywhere else. Thanks a lot people on the other side of theworld, woohoo.
Oh no, it looks like only work for decrease cases. If I increase the quantity next year, I still have no way to change the quantity.....
You would not want to increase the quantity next year. Next year, you purchase 10 more desktops and you would enter a new asset 'group' to track that set of purchased assets (& have a unique purchase order id entered for that purchase).
Here is an excerpt from the ITAM documentation on asset groups and subgroups that explains this in more detail.
An asset group is a collection of assets that you acquire together and that are based on the same model. You define an asset group in one asset record. The value in the Quantity field on the Asset Details page indicates the number of assets in the group. The product tracks the asset information for the entire group, rather than for the individual assets. All members of an asset group share the same information.
Asset groups are useful in the following situations:
Hope this helps!
Thank you so much for your reply!! so what you are saying is that I should create a new recordwhenever there is an increase in quantity for the same asset? I just don'tunderstand why the subgroup is not allowing for an increase case, if it can be used for decreased case.....
I have another scenario here: If I bought 10 PC and 2 of them got damaged afteryears of using, I only have 8 left. I don’t have any information to assign to that2 PC, because I am not giving them to any stuff. What should I do in this case?
Can I still use the subgroup button? Thanks thanks.
Actually, you do have some information for that 2 PC's:
ITAM has two status feilds for assets, Service Status and Lifecycle Status, both having their respective date fields as well. By tracking these properly you can gather or report any information with the Audit History.
Subgroup function simply seperates X number of assets, from a batch of Y number of assets. Then you can do whatever you want with these seperate records - Broken? Set the statuses accordingly. Trashed? Again, statuses and set to inactive if you don't care anymore. Moreover, you don't have to use it if you don't like to, it's just for tracking group of assets.
It comes to your way of tracking your inventory. There are IT Asset Management practices, lifecycle management, etc. ITAM gives you the functions, but before that you should decide how to manage your inventory: What to track, how much detail to track, and so on.
That's very helpful. Thank you very much for your help. We asked our agent and theCA staffs here in Hong Kong, but no one gives us any proper solutions. At first wewere using the parent and child approach, but it causes some issues..... I will
try to use the subgroup button and see how thing goes. I will post some update here about my experience.
Friends, please keep commenting here, thanks a lot!!!!
Please allow me to ask you one more question. Sorry, I am asking you way too many questions, but you seem to know ITAM really well.
Could you explain why Gale said "you dont want the increase case"? But increase in quantity is very likely in my company...
How do you handle your inventory when you have an increase in quantity the following year? Do you simply deactivate the old asset record and create a new record?
If so, you will lose all the historical record...... Please anyone show me some ideas!!!!!
Retrieving data ...