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Parent/Child Tickets and Notifcations

Question asked by MikeTerry76044249 on Sep 2, 2015
Latest reply on Sep 3, 2015 by camja06

In an incident parent / child relationship, is there a way for the resolution comments/notes made to the Parent ticket propogate to the children tickets, and notify all the affected end-users?  What we are struggling with is finding a way to have an email notification go out to the end-users of the children tickets.

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