I have been tasked with developing a solution that would export data from the SDM database to an external entity. This would need to happen in real time, being trigger by some event. For example at the moment a ticket is created or it's status changed.
CA Support suggested that I post to this community to ask if anyone has done anything like this or has any ideas which might give me some leads in my research. If anyone is able to provide me some direction, I would much appreciate it. We are currently running SDM 12.9
Thanks in advance.