AnsweredAssumed Answered

SDM Manual Notify question about the ticket description field

Question asked by tzadell on Sep 4, 2015
Latest reply on Sep 15, 2015 by tzadell

Hi everyone,


Does anyone know if you can modify the information that gets pulled into the 'Message Text' field on the manual notify screen?  We typically get a lot of really long ticket descriptions that have more characters than the 4000 that's allowed in this field.  I would like to be able to have it truncate the ticket description at a certain number of characters.  Does anyone know if this can be changed, and if it can, how?

 

If that can't be changed, then I'm looking at how to change the manual notify message template to at least truncate the ticket description in the email that is sent.  Does anyone know what the syntax would be in the message template to truncate it?  Currently it has this:  Description: @{call_req_id.description}

 

Thanks!

 

Tammy

Outcomes