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SLAs status in Service option groups - Service Catalog

Question asked by hernanlo_ on Sep 4, 2015
Latest reply on Oct 7, 2015 by hernanlo_

Hi all,


I have two questions:


1. Is there a way to see the SLA status of the different options in a service in real time? because i don't see in the SC request any flag showing there is a warning or violation neither the SLA associated to that option. Please if there is a way or an alternative way let me know!

2. For what i read if you attach more than one SLA to an option in a service you have to choose a primary one who takes priority over the rest what happens when you have several options in the service option group with several SLAs and whose have at least a primary one? wich one takes priority or how it works?


Any suggestion will be appreciated!


Thanks in advance!!