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Encountering messages ‘Failed to retrieve information from the Dev Test Cloud Manager’ and 'The DevTest Portal Service is unavailable' even though it is running after increasing DevTest session timeout.

Question asked by jonrv on Sep 9, 2015

We recently increased the DevTest console timeout limits to 2 hours by using the following commands in the local.properties file and restarting the services in the correct sequence

 

console.max.user.lifetime.seconds=7200

registry.max.user.lifetime.seconds=7200

 

This appears to have been applied successfully as the session is lasting longer than the default 20 minutes but we are now encountering the messages. Occasionally we are encountering an ERR_CONNECTION_TIMED_OUT issue so I'm wondering if the firewall port (7443) is timing out.

 

 

 

We are using version 8.3.

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