Chris_Hackett

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (September 2015)

Discussion created by Chris_Hackett Employee on Sep 11, 2015

Miss the September Service Management Office Hours - Online Chat? Check out what you missed below and be sure to join us in October for the next session!

 

from Chris Hackett (CA) to Everyone:

Hi Everyone - We'll be starting in just a few minutes.

from Chris Hackett (CA) to Everyone:

Hi Everyone - We're ready for questions!

from Chris Hackett (CA) to Everyone:

Any questions for the team out there? We're ready!

from Chris Hackett (CA) to Everyone:

For those interested in attending CA World this year check out the CA World - Service Management Program Guide blog post - https://communities.ca.com/community/ca-service-management/blog/2015/09/08/its-here-the-ca-world-service-management-program-guide

 

from sharath to Everyone:

We have USS and EEM sharing same server with a remote database for USS. We are planning to uninstall USS and install on a new application server. Can I use the same USS_MDB databse or should I delete it and do a fresh installation of USS

from Paul Coccimiglio (CA) to Everyone:

@Sharath - personally, I would recommemd creating a new DB for the fresh USS install

from sharath to Everyone:

@Paul. Thanks

from sharath to Everyone:

We will go Live with Service Mgt very soon, but we need to perform a load test. Currently we are using Cisco product where the avg order per day is 300

from sharath to Everyone:

Im waiting if I can get a suggestion to my question...

from Rajeev Kumar (CA) to Everyone:

@Sharat - What was the question surrounding performance ?

from sharath to Everyone:

Today, we use the other catalog product where we avg 300 orders placed /day. We will go live with USS so want to perfrom the Load testings. Looking if you can recommand us to test this

from Rajeev Kumar (CA) to Everyone:

@Sharat - It will be good to perform a performance test in your local environment. Here is a document that captures results from development performance lab - http://www.ca.com/us/support/ca-support-online/support-by-product/ca-service-management.aspx.

from sharath to Everyone:

@Rajeev, thanks will check it up. Looks its a schedule maintenance now.. I will check it later.

from sharath to Everyone:

Thanks All !

 

from jim to Everyone:

Will the next release of CA-SAM improve the performance  of the Cron jobs?

from Michel Avenel (CA) to Everyone:

@Jim - The current CA SAM release (3.6.7) and planned release (4.0) both include performance improvements of the Cron jobs.

 

from Eduardo Rodrigues to Everyone:

I have SD, SC, USS and EEM installed and integrated. When I integrate EEM with Active Directory the new users are created automaticaly in USS as well  as in the Service Desk?

from Paul Coccimiglio (CA) to Everyone:

@Eduardo - do you also have CA SDM integrated with EEM?

from Eduardo Rodrigues to Everyone:

@Paul - Yes. I have.

from Paul Coccimiglio (CA) to Everyone:

@Eduardo - have you also done a LDAP Import from CA SDM?

from Eduardo Rodrigues to Everyone:

@Paul - No. I didn´t do this because in SDM 12.9 the users are created automaticaly. I want to know if it´s happen with USS to.

from Rajeev Kumar (CA) to Everyone:

@Eduardo - The behavior of SDM 12.9, to create a user at the first login, works in 14.1 as well. USS has the same behavior.

from Eduardo Rodrigues to Everyone:

@Rajeev - Ok. Very good. Thks

from Celso to Everyone:

I have been asked to create a query for contacts with special handling

from Celso to Everyone:

has anyone tried that?

from Paul Coccimiglio (CA) to Everyone:

@Celso - are you referring to a DB query that will tell you which contacts have special handling?

from Andrea Holmes to Everyone:

@Celso, I have

from Celso to Everyone:

BTW thank you for putting the ITSM sessions on one page, that's a huge help

from Andrea Holmes to Everyone:

@Celso, (cnthandling_list.special_handling.sym in ( 'Restrict Close' ))

from Andrea Holmes to Everyone:

@Celso, that's from within SDM of course

from Celso to Everyone:

@Andrea thanks!  let me try that

from Celso to Everyone:

yes as a stored query

from Celso to Everyone:

@Andrea, I owe you big, works like a champ!

from Andrea Holmes to Everyone:

@Celso, awesome!

 

from Catherine Schuman (CJ) - CA to Everyone:

Thank you all for attending. Please visit us at the communities for more information! Have a great day!!




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