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How do I display the text of a Log Comment in a Message Template?

Question asked by bradbond on Sep 11, 2015
Latest reply on Apr 5, 2017 by cdtj


I have set up a custom notification that emails a ticket's assignee if a comment is logged on one of their assigned tickets. I would like the email to include the text of the actual comment, though. How would I go about doing this? I've tried modifying the "Description" merge field from the standard message templates, but to no avail. Any help is much appreciated!

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