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How can we initiate email notification only for incidents

Question asked by caadmin on Sep 15, 2015
Latest reply on Sep 15, 2015 by Gutis

Dear Team,

Please guide us  to configure the email notifcation in such a way that the email notification only for incidents and not for request and problem . when ever a new incident created or incident is transfered to a queque.

 

Currently the object type we could access as incident/problem/request.

 

Thanks

AKHIL RAJ R

9923335273

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