Hi, I am facing an issue, SDM freezes while editing a change order that is associated with a Pilot user. Does anyone faced this issue before?
A blank screen is displayed when I click on Save button of change order and I am not able to perform any other actions except closing the change order. But the change I made is reflected when we reopen the change order.
Hi, do you have any customizations?
I recommend to start from browser's console, if there is errors presented, then go deeper to stdlog analyses.
Do you see this behavior when using different browsers such as Chrome or Firefox? Also, does this happens with a specific user or all the users?
Yes, seen the same behavior using Chrome. Issue is with some specific users only and all those users are pilot users.
Also noticed that after SDM freezes for 15 to 20 mins a 'Delayed Server Response' message is displayed in the same page.
And SDM freezes by editing only some change orders created by these users
Whats the version of SDM? Did you try to the steps from the below tech document already to resolve the error:
Also, I would suggest you refer to below thread for your reference:
We are using SDM 12.9 version. We have given @NX_EXPECTED_WEB_RESPONSE=600 in NX.ENV file. Also this is for only some specific users. For others everything is working fine.
Hi Divya - We're you able to resolve your issue? If so please mark the appropriate response as Correct Answer. Thanks! Chris
Have you seen any messages in the stdlog files? I wonder if there is a dangling reference somewhere in relation to this contact.
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