I am planning to do archive and purge activity , i have data almost 3 years and just to keep 1 year data now.
i want to purge
i just tested this first on my replica environment , i ran all four rules at a time after non business hours for about 6 hours.
after that when i logged in my sdm and checked inactive incidents, its just rolling the page. not showing the tickets. however when i search for active tickets, its showing. why is that so?
before all this., firstly i ran only incident rule for 2 hours. after that i checked inactive incidents, it successfully purged 19606 incidents.THen i ran all four rules as mentioned above.
What could be the reason of it?
do i need to run first 2 rules then after run last 2 rules?