AnsweredAssumed Answered

need suggestion for Archive And Purge rules

Question asked by La-Qa on Sep 22, 2015
Latest reply on Sep 22, 2015 by La-Qa

Hello Team,

 

I am planning to do archive and purge activity , i have data almost 3 years and just to keep 1 year data now.

i want to purge

1.Incidents

2.session logs

3.audit log

4.event log

 

i just tested this first on my replica environment , i ran all four rules at a time after non business hours for about 6 hours.

 

after that when i logged in my sdm and checked inactive incidents, its just rolling the page. not  showing the tickets. however when i search for active tickets, its showing. why is that so?

 

before all this., firstly i ran only incident rule for 2 hours. after that i checked inactive incidents, it successfully purged 19606 incidents.THen i ran all four rules as mentioned above.

 

What could be the reason of it?

do i need to run first 2 rules then after run last 2 rules?

please suggest..

 

Thanks

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