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Customize Ticketing

Question asked by Issac08 Champion on Sep 22, 2015
Latest reply on Sep 24, 2015 by Naveen_Desham

Hi All,

 

    We have CA spectrum integrated with CA Service desk ,auto tickets are created for critical ,major and minor alerts with different time intervals.

If a same model has three different types of alarms with different severity for each alarm an ticket is auto created .How to suppress these tickets .We need only one ticket created for each model if there is multiple alarms on same model Whether child ticket can be created from parent once?.How to achieve this ?Please help .

 

Regards,

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