DX NetOps

"SPC-OCP-10048:The Archive Manager Process exited with error:Unknown error." getting this error. what to do? Spectrum Control Panel Version 9.3.0.1.82

Hello,

Seems like the tables got corrupted. Could you please run the below to attempt recovery:
ArchMgr -repair

Also please make sure there are no erroneous/duplicate entries in the hosts file.

Thank you,

Best Regards,

Hamza Sirajuddin

Hi sirha02

1. What does this command do and what impact does it have on the Spectrum App & DB?

2. What do you mean by "Also please make sure there are no erroneous/duplicate entries in the hosts file"?

3. Should we make sure that those erroneous/duplicate entries in the hosts file do not exist before running the command?

Regards

David Tsatsi

Hi David,

1. What does this command do and what impact does it have on the Spectrum App & DB?

We can attempt to repair the existing database file using the ArchMgr -repair command.
Usually the Archive Manager is down when the ArchMgr -repair command is run. If Archive Manager is running, you would need to stop it, easiest way is from Spectrum Control Panel -> Control -> Stop Archive Manager

You should see the below outputs on the Command Prompt:

1. ArchMgr started as user 'username'

2. ArchMgr attempting to repair corrupt database

3. Finally, if all goes well, ArchMgr successfully repaired database

Once, this completes, you should start Archive Manager, again the easiest way is from Spectrum Control Panel -> Control -> Start Archive Manager

2. What do you mean by "Also please make sure there are no erroneous/duplicate entries in the hosts file"? and 3. Should we make sure that those erroneous/duplicate entries in the hosts file do not exist before running the command?

I do not recollect perhaps I was referring to the /etc/hosts file for erroneous/duplicate entries

I would suggest you to refer the below link which discusses similar issue:

https://communities.ca.com/thread/241739738

Hi sirha02

Thanks for the response. I ran the command and it helped.

One thing that needs to be updated on this tread is that the command has to be run while you are in the $SPECROOT/SS/DDM directory else it will tell you that the command is not recognised.

Regards

David.

Hello David,

You are right, it should be ran from $SPECROOT/SS/DDM directory, bcz the ArchMgr.exe lies in that directory. 

ArchMgr --repair runs mysqlcheck in the background. 

regards,

moved this thread to the CA Spectrum community