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We are currently migrating from Service Desk 12.7 to Service Desk 14.1. We are also migrating from Clarity 12.0 (Service Pack 3) to  CA PPM (Clarity) 14.2. Our management wants a decisive answer as to where the organization's resources will claim their ti

Question asked by mburnett on Sep 25, 2015
Latest reply on May 6, 2016 by nirbhay.kumar

We are currently migrating from Service Desk 12.7 to Service Desk 14.1.

We are also migrating from Clarity 12.0 (Service Pack 3) to  CA PPM (Clarity) 14.2.

Our management wants a decisive answer as to where the organization's resources will claim their time utilization (labor claiming).

What should be the best CA product to perform labor claiming: 

  1. Service Desk 14.1  or
  2. CA PPM (Clarity) 14.2

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