Can anyone share document related to HA of CA Service Desk 14.1 for both Architecture. (Conventional and Advance Availability)
(Component involved in this are CA EEM and CA BOXI )
Thanks in advance.
Were you referring to advanced availability configuration? If yes, you can refer below URL:
Install CA SDM Using Advanced Availability Configuration - CA Service Management - 14.1 - CA Technologies Documentation
Installation Considerations - CA Service Management - 14.1 - CA Technologies Documentation
For the BOXI HA, refer the below URL:
CA Business Intelligence Platform High Availability Installation - CA Business Intelligence - 4.1 SP3 - CA Technologies …
Thanks for your prompt response.
I do not want document related to installation of CA SDM. I want documents related to HA of CA SDM 14.1. I know we used XOsoft or arcserver for High Availability of earlier version of CA SDM. Is this applicable to CA Service Desk 14.1 also? Can i use XOsoft or arcserve for CA SDM 14.1 hot standby replica?
BOXI HA link will work for me. Thanks for sharing this link.
With the earlier versions of SDM, Xosoft had a feature to configure it for HA. However, am not sure about the current version or release of Xosoft features. You can contact Arcserve if this requirement can be achieved.
I do not believe that the new versions of SDM will work with the older XOSoft solution. Currently SDM is cluster tolerant but not cluster aware as you know, and that has not changed at this point. We do not have any documents specific to HA with regards to SDM.
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