CA Client Automation

  • 1.  System engine & Software discovery task

    Posted Sep 29, 2015 07:30 AM

    Hi guys,

     

    I have a question I think should be an easy one for you lot....

    Can the system engine and a software discovery task run parallel to one another or does one have to be "disabled" to allow the other to run?

     

    The reason I'm asking is my system engine collection task is not returning installed software data from my test clients but when I link a software discovery task to the "all computer" group I get the data I want, but it very very slow at collecting and showing this data.... overnight slow.



  • 2.  Re: System engine & Software discovery task

    Broadcom Employee
    Posted Sep 29, 2015 10:01 AM

    To enable the agent to run a Software Scan the Software Discovery task should be enable on all machines.

     

    The agents then send the software inventory to the SS's or directly to the DM.

     

    The Collect task on the System Engine then collects that data from the SS or DM and imports it into the database,

    so you have access to it thru the GUI.

     

    If the Engine is, there can be numerous reason why they are slow.

     

    Can you create a 2nd engine and put the collect task there.

    You might need an engine fix, which version are you on ?



  • 3.  Re: System engine & Software discovery task
    Best Answer

    Broadcom Employee
    Posted Sep 29, 2015 10:05 AM

    Hi

     

    the simple answer is yes.

     

    There are 2 parts to software discovery.

    1. a Software Inventory Configuration on the computer
    2. a Software Discovery Collect task configured on the engine

     

    you will not see the data until the engine collect job has run. Your delay is likely due to your system engine being busy do you have lots of queries?

    maybe you need another engine instance to run the collect job?



  • 4.  Re: System engine & Software discovery task

    Posted Sep 30, 2015 06:13 AM

    Thanks Richard Little for your answer.

    Does your suggestion (create another engine instance) not take the "automation" out of my setup as I would have to switch between engines as only 2 engine can run at any given time?



  • 5.  Re: System engine & Software discovery task

    Broadcom Employee
    Posted Sep 30, 2015 07:51 AM

    why do you say you can only run 2 engines at any given time?



  • 6.  Re: System engine & Software discovery task

    Posted Sep 30, 2015 10:02 AM

    I was wondering about that as well. There is no problem running multiple engines at the same time, we do that all the time and in fact we recommend it for many customers. It is common to create multiple engine instances for Collect jobs, perhaps one for reports, one or even two engines for replication if you have an Enterprise Manager and sometimes a separate one just for queries if there are a lot of them. It’s a balancing act though between engine instances and performance. One general rule of thumb is not to exceed one engine performing collect jobs per CPU core.

     

    Steve McCormick, ITIL

    CA Technologies

    Principal Services Consultant



  • 7.  Re: System engine & Software discovery task

    Posted Sep 30, 2015 10:34 AM

    Correct....it's done all the time



  • 8.  Re: System engine & Software discovery task

    Posted Oct 07, 2015 07:29 AM

    Hi all,

     

    Thanks for you answers above I've figured it out now thanks to you all.....