CA Service Management

Hi,

I have 14.1 and Unified self service both installed and up and running independently.  I login to the USS interface as an administrator and go to Settings>Data Sources>CA Service Desk Manager.  I fill in all the details, load up the certificate and when I press save or test connection, i'm getting a message saying Required Fields are missing.  I'm not seeing what it's not liking.  Any ideas would be greatly appreciated.

gizmo1969,

Fillout some text for the Instructions field (the field right below under Live Chat Link Text). That might help.

_R

That did do the trick, however when I click on the Test Connection button i get the following error....

Error connecting to ServiceDesk Manager.

The Base URL mentioned is not correct. Cannot reach a valid CA Service Data Source web service.

The system was unable to log you in. Please make sure the provided credentials are right.

This is strange as when I go to that URL I can login as the same user to which I am currently logged into the portal as.  Both these applications are on the same box.

Sorry I did not look at the original URLs properly earlier

First URL should be SDM tomcat URL 

Second one is relative URL for WsDL of SDM. Example: /axis/services/USD_R11_WebService?wsdl

_R

Hi Simon,

The base URL should be http://hostname:8080 according to the update from Raghu.

Thanks,

Naveen

Hi,

in customers environment SDM 14.1 is reachable via https:

https://<SDM-Server>.de:8443/axis/services/USD_R11_WebService?wsdl 

works fine and gives wsdl.

In USS

https://<SDM-Server>.de:8443

/axis/services/USD_R11_WebService?wsdl

throwes the error: The Base URL mentioned is not correct. Cannot reach a valid CA Service Data Source web service.

Using 8080  is recognized as correct URL, but does not work because https has to be used.

Can you help?

Thanks,

Peter