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We are not able to log in BO with getting following error 'Account Information Not Recognized: The secLdap plugin failed to connect to the specified hosts. (FWB 00028) ' how to fix this issue

  • 1.  We are not able to log in BO with getting following error 'Account Information Not Recognized: The secLdap plugin failed to connect to the specified hosts. (FWB 00028) ' how to fix this issue

    Posted Oct 01, 2015 02:30 AM

    We are not able to log in BO with getting following error 'Account Information Not Recognized: The secLdap plugin failed to connect to the specified hosts. (FWB 00028) ' how to fix this issue



  • 2.  Re: We are not able to log in BO with getting following error 'Account Information Not Recognized: The secLdap plugin failed to connect to the specified hosts. (FWB 00028) ' how to fix this issue

    Broadcom Employee
    Posted Oct 01, 2015 02:39 AM

    Hi Purna,

     

    Is you BO configured with LDAP authentication? The error states that its unable to authenticate the LDAP.

     

    Regards

    Suman Pramanik



  • 3.  Re: We are not able to log in BO with getting following error 'Account Information Not Recognized: The secLdap plugin failed to connect to the specified hosts. (FWB 00028) ' how to fix this issue

    Broadcom Employee
    Posted Oct 01, 2015 02:42 AM

    Check this forum if it helps

     

    https://scn.sap.com/thread/1543638

     

    Regards

    Suman Pramanik



  • 4.  Re: We are not able to log in BO with getting following error 'Account Information Not Recognized: The secLdap plugin failed to connect to the specified hosts. (FWB 00028) ' how to fix this issue

    Posted Oct 01, 2015 04:52 AM

    Dear Sunman,

    We already restart the BO server and getting the same error.

     

    We are not able to get any log from BO to find out the cause of error.

     

    Please suggest for any more things we need to check.

     

     

    Thanks & Regards,

    Purna Chandra Patra



  • 5.  Re: We are not able to log in BO with getting following error 'Account Information Not Recognized: The secLdap plugin failed to connect to the specified hosts. (FWB 00028) ' how to fix this issue

    Broadcom Employee
    Posted Oct 01, 2015 05:38 AM

    Did you had LDAP authentication with BO



  • 6.  Re: We are not able to log in BO with getting following error 'Account Information Not Recognized: The secLdap plugin failed to connect to the specified hosts. (FWB 00028) ' how to fix this issue

    Posted Oct 02, 2015 12:41 PM

    Hi Purna,

     

    As Suman mentioned this could be an issue with LDAP at first place. There could be other possible areas you might need to check along with LDAP

     

    1. if you/ your organization using Clarity  via On-Demand Model and If LDAP is enabled then you certainly check with CA.

     

    2.If 1st point is not true - please see my comments.

      2.1 Have you/your organization made any changes to your Clarity usernames recently? if yes - please do remember BO User information is different from Clarity User information. Try logging in using old BO information.

      2.2 If 2.1 case is not true - is this issue happening with all of your Development team members? if not please try to log in with other team members credentials to access and reset your BO Password and then try logging in again.

    2.3 Have you tried to login using Admin Account of BO?

     

    3.Last thing you may need to check - Are you able to run the reports from Clarity? If not apparently this issue is happening because of your "Create Business Objects Users" might not be In - Sync with your BO Server. Please check this schedule / logs for this Job

     

    Hope my inputs helps, let me know how it goes.

     

    Best Regards

    Jagadeesh