Hi Patty, have you been able to make any headway on this? The CA BI class 'Attached Service Type' has event information specific to SLA (Service Type) events. It appears to be linked back to all of the 'ticket' types - Change, Request etc. - as well as including event labels and violation status, and that might be a better place to start than the 'Request Detail' class. For example, pulling the 'Request Number', 'SLA Violation Status' and 'Map Service Description Symbol' from 'Attached Service Type', where 'SLA Violation Status > 0' gives all Request tickets that have violated, with the Service Type label. Hope that gives you some ideas, anyway. Regards, James