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[ERROR] [WebServerMonitor] Could not get metrics from server : https://<host>:<Port>Could be due to unsupported protocol or cipherSuite being used

Question asked by murryy79 on Oct 5, 2015
Latest reply on Oct 6, 2015 by Florian_Cheval

Hello CA:

Agent version :  CA Wily Power Pack for Web Servers 8.0

Wily Introcope version Release: 9.1.6.0

I am trying to report apache metric into Wily Introscope. I have been successful in setting up most of the aapches to report metices correctly. All Apache are accepting https traffic only. Just these two apache isn't reporting anything and throwing this error. I can't seem to catch what I am doing wrong. In myTruststore in wily agent I do have all certificates that are needed to start the aapche. still no luck..

Here's the error

 

10/05/15 01:24:50 PM CDT [ERROR] [WebServerMonitor] Could not get metrics from server : https://nalp96l1.ihs.discoverfinancial.com:23551 Could be due to unsupported protocol or cipherSuite being used

javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure

        at sun.security.ssl.Alerts.getSSLException(Unknown Source)

        at sun.security.ssl.Alerts.getSSLException(Unknown Source)

        at sun.security.ssl.SSLSocketImpl.recvAlert(Unknown Source)

        at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

        at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

        at sun.security.ssl.SSLSocketImpl.writeRecord(Unknown Source)

        at sun.security.ssl.AppOutputStream.write(Unknown Source)

        at java.io.BufferedOutputStream.flushBuffer(Unknown Source)

        at java.io.BufferedOutputStream.flush(Unknown Source)

        at org.apache.commons.httpclient.HttpConnection.flushRequestOutputStream(HttpConnection.java:831)

        at org.apache.commons.httpclient.HttpMethodBase.writeRequest(HttpMethodBase.java:1979)

        at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:997)

        at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:400)

        at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:173)

        at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:430)

        at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:326)

        at com.wily.webservermonitor.AWebServerMonitor$Executor.run(AWebServerMonitor.java:125)

10/05/15 01:24:50 PM CDT [ERROR] [WebServerMonitor] Could not get metrics from server : https://nalp243.ihs.discoverfinancial.com:24000 Could be due to unsupported protocol or cipherSuite being used

javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure

        at sun.security.ssl.Alerts.getSSLException(Unknown Source)

        at sun.security.ssl.Alerts.getSSLException(Unknown Source)

        at sun.security.ssl.SSLSocketImpl.recvAlert(Unknown Source)

        at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

        at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

        at sun.security.ssl.SSLSocketImpl.writeRecord(Unknown Source)

        at sun.security.ssl.AppOutputStream.write(Unknown Source)

        at java.io.BufferedOutputStream.flushBuffer(Unknown Source)

        at java.io.BufferedOutputStream.flush(Unknown Source)

        at org.apache.commons.httpclient.HttpConnection.flushRequestOutputStream(HttpConnection.java:831)

        at org.apache.commons.httpclient.HttpMethodBase.writeRequest(HttpMethodBase.java:1979)

        at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:997)

        at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:400)

        at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:173)

        at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:430)

        at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:326)

        at com.wily.webservermonitor.AWebServerMonitor$Executor.run(AWebServerMonitor.java:125)

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