gouch01

Tech Tip: CA Privileged Identity Manager - Generate Diagnostic Information about a UNAB UNIX/LINUX Endpoint.

Discussion created by gouch01 Employee on Oct 6, 2015

SUMMARY:

To generate diagnostic information about a Unix Authentication Broker (UNAB) UNIX/LINUX endpoint, the Unix Authentication Broker (UNAB) "support.sh" utility collects information to help CA Support.

 

SOLUTION:

-For instance, on UNIX (Solaris):
# cd /tmp
# pwd
/tmp
# /opt/CA/uxauth/lbin/support.sh
UNAB found in the /opt/CA/uxauth directory
Gathering version info of UNAB binaries, this may take a minute
Adding system log files ...
CA ControlMinder seversion v12.81.0.1912 - Display module version

Copyright (c) 2013 CA. All rights reserved.

Running under:  SUN Solaris
Compressing support file, this may take a moment

Support file is ready in the /tmp directory.
Please send it to CA support personnel.

NOTE: Additional troubleshooting information gets into support file only if
      UNAB debugging was enabled at the moment the problem occurred.  The
      agent debugging can be turned on via the debug_level token in uxauth.ini
      file.  Debugging output of individual UNAB components (pam, nss, agent)
      can be manipulated via uxconsole -debug functionality.
#


And here the output result:
#  # ls -l /tmp/support-UNAB*
-rw-r--r--   1 root     root     11521415 Oct  5 10:07 /tmp/support-UNAB-hostname.201510051006EDT.tar.Z

 

-For instance, on LINUX:

# cd /tmp
# pwd
/tmp
# /opt/CA/uxauth/lbin/support.sh
UNAB found in the /opt/CA/uxauth directory
Gathering version info of UNAB binaries, this may take a minute
CA ControlMinder seversion v12.81.0.1912 - Display module version

Copyright (c) 2013 CA. All rights reserved.

Running under:  Linux
Compressing support file, this may take a moment

Support file is ready in the /tmp directory.
Please send it to CA support personnel.

NOTE: Additional troubleshooting information gets into support file only if
      UNAB debugging was enabled at the moment the problem occurred.  The
      agent debugging can be turned on via the debug_level token in uxauth.ini
      file.  Debugging output of individual UNAB components (pam, nss, agent)
      can be manipulated via uxconsole -debug functionality.
#


And here the output result:
# ls -l /tmp/support-UNAB*
-rw-r--r-- 1 root root 25267950 Oct  5 15:11 /tmp/support-UNAB-hostname.201510051510CEST.tar.gz
#

 

Christian Goulard

CA Technologies

Sr Support Engineer

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