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Load Balancer Query

Question asked by CMCN1982 on Oct 7, 2015
Latest reply on Oct 8, 2015 by CMCN1982

In our Stage environment we have  a two server cluster and since we upgraded to version 14.2 we have noticed some issues which CA have attributed to the fact that we use a load balancer.



One of the issues we see is that when a user access the environment via the URL.

He logs in and goes to Portfolios

Within any of his portfolios he clicks the Waterlines tab.

Here, where usually he can see the icons available to manipulate the portfolio, they are missing.



However, when investigating I tried accessing the application by directly accessing either of the tomcat instances e.g. http://server1:8080

When I do this and replicate the steps, I CAN see the icons as expected.



CA advised to check the load balancer settings we have in place in comparison to the release notes for 14.2 and to me, they do look to be ok. e.g. session persistence enabled.



We are using ARR in IIS on Windows Server 2008 R2.



Can anyone offer any insight?